Returns Policy

Within 30 days of receipt of your order, you may return any item for merchandise exchange, store website credit (we issue you a digital coupon) or a credit card refund. Postage is non-refundable. Please note that we can process returns and refunds only for items purchased from DanceShop.co.nz.

Please include the Merchandise Return Form that you received with your package and a copy of your receipt that you printed online. Wrap the package securely. For your protection, we recommend that you use Courier Post for returns. If you do not have your online receipt, please indicate the order number on a separate piece of paper and send the package to the following address:

Promenade Dance Supplies
Shop 7b
Top Town Complex
119 Devon St East
New Plymouth 4310
New Zealand

Please allow 1-2 weeks for the processing of returns. Shoes must be returned unworn and in original packaging. Shoes that show signs of wear will not be accepted. In particular, ballet shoes must not have drawstrings pulled and tightened. Shoe boxes should not be damaged or have writing on them. We will notify you via e-mail of your exchange or credit card refund after we have completely processed the returned item. Exchanges are charged at original postage rate.

Please Note: We can refund postage costs only if the return is a result of our error.   Fitting information is suggested as a guide and cannot be guaranteed.  ALL TIGHTS, POINTE SHOES and CLEARANCE ITEMS ARE FINAL SALES and we do not process returns for these items. Special Orders cannot be returned for any reason.  For sanitary reasons, undergarments of any kind are not returnable. If you have a question about what falls into this category, please do not hesitate to call us. Clothes must be returned with all tags intact. If any tags are missing, the merchandise will not be accepted. Thank you for your cooperation.